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FAQs

Questions?

FAQS

Frequently Asked Questions

1. What services does ITExplosers offer?
We provide a range of digital solutions including website development, ecommerce, software development, SEO, social media, paid advertising, branding and digital marketing. Our services can be tailored around your business goals and growth stage.
We work with startups, small businesses, ecommerce brands, established companies and organisations looking to strengthen their digital presence and grow online.
Yes. Although we are UK-focused, we can work with businesses internationally depending on the project and requirements.
Simply contact us or book a consultation. We’ll discuss your business, goals and requirements, recommend the most suitable approach and provide the next steps.
Yes. Our services can be purchased individually or combined into a customised solution depending on your business needs.
6. How much do your services cost?
Pricing depends on the service, project scope and level of support required. Our published packages provide starting points, while larger or customised projects may require a tailored quotation.
Our standard packages have defined pricing and deliverables. Custom projects are quoted based on your specific requirements.
Yes. If a standard package doesn’t exactly match your requirements, we can create a customised solution around your goals and budget.
This depends on the service. Project-based work has a defined project scope, while ongoing marketing services may be offered on a monthly basis with agreed terms.
We can accept standard business payment methods agreed during the onboarding process. Payment terms will be clearly outlined in your proposal or invoice before work begins.
11. Is ad spend included in your management fee?

No. Advertising spend is separate from our management fee.

Our management fee covers campaign strategy, setup, optimisation, testing and reporting. Your advertising budget is paid separately to platforms such as Google and Meta.

There is no universal budget. The recommended advertising budget depends on your industry, competition, target audience, offer and growth objectives. We’ll recommend a suitable starting budget based on your situation.

Yes. Depending on your goals, we can manage Google Ads, Meta Ads or both as part of a broader paid growth strategy.

Results vary depending on the industry, offer, budget, audience and existing data. Initial data can often be collected relatively quickly, but meaningful optimisation normally requires ongoing testing and learning.

No. We don’t guarantee a specific number of sales, leads or ROAS. Advertising performance depends on multiple factors, including your product, pricing, market, website, competition and budget. Our focus is on structured testing, optimisation and improving performance based on real data.

Yes. Your business should retain ownership and access to its advertising accounts and relevant business assets.

17. Do you build new websites and redesign existing websites?

Yes. We can build new websites from scratch or improve/redesign an existing website based on your goals.

We can work with platforms and technologies suited to the project, including WordPress, Shopify and custom development solutions.

The timeline depends on the size and complexity of the project. Smaller websites may take a few weeks, while larger ecommerce or custom development projects can take longer. We’ll provide an estimated timeline before starting.

Yes. Ongoing support and maintenance can be arranged depending on your requirements.

Yes. Your website, content and business assets remain yours, subject to the terms agreed in your project contract.

22. How long does SEO take to show results?

SEO is a long-term strategy and results vary depending on competition, website authority, industry and the work involved. Some improvements may appear earlier, while meaningful organic growth generally requires consistent effort over time.

Yes. Depending on your package, we can help with social media strategy, content, creative, publishing, community management and performance reporting.

The platforms depend on where your target audience is most active. We can support platforms such as Instagram, Facebook, LinkedIn, TikTok and others depending on your strategy.

Yes. Depending on your package, we can create content including graphics, captions, short-form content and other creative assets. Specific deliverables will be outlined in your package.

We track relevant metrics such as reach, engagement, audience growth, website traffic, leads and other agreed KPIs depending on your objectives.

27. Will I have a dedicated point of contact?

Yes. You’ll have a clear point of contact throughout the project or ongoing engagement so communication remains straightforward.

This depends on the service. Ongoing marketing clients receive regular performance updates and reporting, while project clients receive progress updates throughout the development process.

We’ll confirm the scope, payment and onboarding details, gather the information and access required, and then begin the agreed work.

We provide revisions according to the scope of your project or package. Any requests outside the agreed scope may require an additional quotation.

Monthly services can be ended according to the cancellation terms agreed when you start the service.

Simply contact us or book a consultation. Tell us about your business, what you’re trying to achieve and where you’re currently facing challenges, and we’ll guide you towards the appropriate next step.

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